Verio Europe Support

We have answers to your questions

Please have a look at www.faq.de to see if you can find an answer for your question in relation to your Shared Hosting Account, Virtual Private Server (VPS) or domain name:

www.faq.de

If you didn't find an answer on www.faq.de, please open a ticket.

Please use these 24/7 contact details to reach our support team after hours (4pm-8am), on weekends and bank holidays:
Tel:  0808 23 89 557 (toll free in UK, international number +49 9401 784 543)

Using our ticket system, you can reach the Verio Europe teams on working days from 8am to 4pm.

Ticket regarding invoice & contract
  • ask about contract term / earliest possible termination date
  • questions re invoices
  • ask for invoice copy

For the following topics, you'll need to attach to the ticket/fax us a signed letter and/or filled out and signed form:

File link icon for termination_EN_01.dotx

termination_EN.dotx

You can use this template for your termination to be printed on company headed paper

File link icon for change-billing-address_04.pdf

change-billing-address.pdf

Use this form to inform us about changes within your billing address

Ticket relating to domains
  • request authcode to transfer your domain approx. 3 weeks prior to the planned transfer date by simply opening a ticket

For the following topics, you'll need to attach to the ticket/fax us a signed letter and/or filled out and signed form:

File link icon for change-of-registration-data_03.pdf

change-of-registration-data.pdf

Form for registration data update (NIC-Update)

File link icon for tag-change-uk_EN_02.dot

tag-change-uk_EN.dot

Request IPS TAG Change = change provider of .uk-domains (also .co.uk, .org.uk etc.).

Ticket for techsupport
  • Technical difficulties or possibly occuring malfunction:
    Answers on frequently asked questions in relation to your Shared Hosting Account, Virtual Private Server (VPS) or domain name can be found at www.faq.de

For the following topics, please read up "technical questions" within our end of business FAQs in advance:

Support News

cPanel Security Team - CVE-2016-3714 ImageMagick

Friday, 06.05.2016

Background Information On Tuesday, May 3 2016, ImageMagick announced a vulnerability in all versions of the ImageMagick software. ImageMagick is a software package commonly used by web services to process images.

Only 6 months to go - how can I move my hosting / email account?

as our servers will be shut down in less than six months, we have prepared a list of what you should do best for the relocation of your hosting and/or email accounts.

Phishing mails from abuse@melbourneit.com.au

Thursday, 05.11.2015

Our partner for the TLDs .com/.net/.org/.info/.biz/.mobi, Melbourne IT informed us that some of our customers may have received an email from abuse@melbourneit.com.au with a download link to an external website along with an external phone contact number.