Your UserID is not only necessary to log in to your ControlPanel. You need it to open a ticket for one of the Verio Europe teams, too.
If you have forgotten the login information, please go to the login page of your individual ControlPanel (<your-domainname>/stats).
Shared Linux products: you can directly click on "I forgot my password" to get your access data (user ID and password) sent to the email address stored within our systems.
Shared FreeBSD products: please cancel the login process to find the "I forgot my password" link on the next page.
Please give us a call if you do not receive the initiated email (please first check your SPAM folder), presumably the email address stored within your ControlPanel is out-dated.
Choosing the login page for the admin area of an
Page-it account [http://page-it.your-domainname/epages/UserID.admin]
you will find "Password forgotten".
Your UserID is part of the link you use to reach your eStore/Page-it login page. In case you don't remember the UserID anymore, please give us a call.
To access your individual ControlPanel after your domain name has been transferred away, just
use [http:// your IP address /stats]
instead of [http:// your-domainname.de /stats]
Your IP address can be found within the account information email that you received right after your order.
To store your data on your local hard drive, please connect to your webhosting account using a FTP client. Copy the data and save it to your local drive.
Emails including folders can be saved using the freeware tool IMAPSize. The powerful freeware tool allows you to quickly and efficiently manage your mail accounts. It can be downloaded at: http://www.broobles.com/imapsize/
Please consider making a backup of the databases on your hosting account. Navigate to phpMyAdmin section in your Verio control panel to export the data and to save it to your local drive.
We recommend that you allow for 2 – 3 weeks for the transfer to take place. During the transition period, it is advisable to operate your old and your new account in parallel. Setting up a new eShop will certainly take more time.
Please note that the effort to move data to a new platform depends on the operating system on each of them. It will increase if operating systems differ (Shared/VPS Linux vs. Windows).
AuthCode resp. AuthInfo will be sent to the email address of the listed admin-c, processing of requests is done in the chronological order that they are received.
After the transfer of a domain, it usually takes 24 – 48 hours until it points to your new account. Email accounts may experience a downtime during the domain transfer.
Unfortunately, we cannot recommend a provider as the choice for a new hosting largely depends on your individual needs. This is why we recommend defining a list of criteria that your new provider has to meet. These might include the following:
You will find the options to export and import data in the backoffice of your store. A step-by-step guide can be found at:
Similarly, shop owners operating a third party software (commercial or freeware like ZenCart or OpenCart) can also use import/export to move their data to a new hosting account. If your software does not provide this feature, you will have to export and import the database manually. Please see the FAQ in the Hosting section on how to do this.
Depending on propagation time and on the settings of your new provider, visitors of your shop may be redirected either to your old or to your new site. Therefore, you will have to copy orders received on your old system to the new one. If you are operating both sites in parallel during the transition period, website visitor will not experience a downtime.