Questions concerning domain names

Domains

What is to do: I forgot my login details to the ControlPanel (User ID/Password)

Your UserID is not only necessary to log in to your ControlPanel. You need it to open a ticket for one of the Verio Europe teams, too.

If you have forgotten the login information, please go to the login page of your individual ControlPanel - you just need the respective domain nam, to be completed with /stats:

www.<your-domainname>/stats

Shared Linux products: you can directly click on "I forgot my password" to get your access data (user ID and password) sent to the email address stored within our systems.

Shared FreeBSD products: please cancel the login process to find the "I forgot my password" link on the next page.

Please get in contact with us if you do not receive the initiated email (please first check your SPAM folder), presumably the email address stored within your ControlPanel is out-dated.

Choosing the login page for the admin area of an

eStore [http://estore.your-domainname/epages/UserID.admin]

or 

Page-it account [http://page-it.your-domainname/epages/UserID.admin]

you will find "Password forgotten".

Your UserID is part of the link you use to reach your eStore/Page-it login page. In case you don't remember the UserID anymore, please get in contact with us.

What is an admin-c, what is a domain owner?

What is an admin-c?
The administrative contact (admin-c) is the natural person appointed by the domain holder to act as his/her authorized representative and who also has the duty towards the registry of taking binding decisions in all matters concerning the domain.

AuthCodes are sent exclusively to the email address of the registered admin-c, stored at the respective registration authority (NIC).

The whole communication between registrar and domain owner is happening through the admin-c email address. It must be functional and should be different from the moving domain.

 

What is a domain owner?

The domain holder is the contractual partner of the registry and hence holds the material rights to the domain. If the domain owner or a co-owner is not a natural person, the corresponding company name (including the indication of the legal form) has to be communicated. In case the domain owner does not have his headquarters in Germany, an admin-c residing in Germany must be indicated for .de domains.

What is an AuthCode resp. an AuthInfo for .de domain names?

For the transfer of all domain names - except .uk - you need an authcode or AuthInfo (for .de domains).

This 6 to 16-digit code is meant to prevent unauthorised transfer of domains.

AuthCodes are sent exclusively to the email address of the registered admin-c, stored at the respective registration authority (NIC).

You absolutely should check the registration data at the respective NIC BEFORE applying for AuthInfo or Authcode.

Only if the admin-c email address is up-to-date, request an authcode or AuthInfo to transfer your domain by opening an informal ticket for Verio Europe domains team and forward it to the new provider upon receipt. Your new provider will present the AuthCode to the respective NIC to authorise the transfer.

Please note that for some TLDs the AuthCode/ AuthInfo is only valid for a certain period. If you exceed that period, a new code must be requested at additional cost.

Domain transfer .de: request for AuthInfo

For .de domains:

at DENIC, admin-c email addresses are not visible due to a data protection flag. Please request for it by simply opening a ticket for Verio Europe domains team.

Domain transfer .uk: fill out and sign IPS TAG change form and submit it to Verio Europe

For IPS TAG Changes of .uk-domains, the email address doesn't matter, you just need to send us this filled out and signed request tag-change-uk_EN.dot

Domain transfer all other TLDs step 1: check admin-c email address

For all other TLDs:

you'll see your complete domain registration data when using WHOIS at http://whois.domaintools.com. Please check if your .com/.net/.org/.info/biz domain is registered with Network Solutions (see also "My domain is registered with Registrar Network Solutions - how can I move it?").

The whole communication between registrar and domain owner is happening through the admin-c email address. It must be functional and should be different from the moving domain. To change the admin-c email address (= NIC-Update), please complete the form change-of-registration-data.pdf and add the file to your ticket for our domains team.

Only if the admin-c email address is up-to-date, request an authcode or AuthInfo (preferably this week) to transfer your domain by opening an informal ticket for Verio Europe domains team and forward it to the new provider upon receipt.

Domain transfer all other TLDs step 2: get admin-c email address updated

To change your admin-c email address (=NIC-Update), please complete this form and add the file to your ticket for our domains team:

http://www.verio.eu/fileadmin/pdf/domainformulare/change-of-registration-data.pdf

Domain transfer all other TLDs Step 3: apply Authcode as soon as possible

Only if the admin-c email address is up-to-date, request an authcode or AuthInfo to transfer your domain by opening an informal ticket for Verio Europe domains team and forward it to the new provider upon receipt. 

Please note that for some TLDs the AuthCode/ AuthInfo is only valid for a certain period. If you exceed that period, a new code must be requested at additional cost.

My domain is registered with Registrar Network Solutions - how can I move it?

The AuthCode, needed for domain transfers, can only be requested by the account holder/primary contact with UserID and password sent by Network Solutions in Account Manager:

https://www.networksolutions.com/manage-it/index.jsp

If you have forgotten UserID/password please request here:

https://www.networksolutions.com/manage-it/forget-login.jsp

If you have difficulty obtaining the Authcode of Network Solutions due to outdated registration data, get the nameservers changed to your new provider as first step.

For your information, we have prepared the following instructions from Network Solutions on a separate page:

  • Is the administrative contact's email address correct?
  • Forgotten User ID or Password
  • Preparing a Domain Name for a Transfer out of Network Solutions®

http://www.verio.eu/en/website-services/customer-area/network-solutions.html

 

 

When do I apply for name server updates?

Since August 1st, 2016 we are not offering name server updates at the responsible registrar anymore.

However, you can make these changes easily after your successful transfer to the new registrar / provider.

Without domain transfer: what happens to my domain after September 30, 2016?

Domains which are still with us will be returned to the respective registration authority (awarding body or registrar). However, your contract with the awarding body or registrar, which Verio has concluded as a messenger in communicating on behalf of you, will continue and your rights to the domain name will not be lost.  However, domains will not resolve anymore and emails will not get delivered.

Therefore, we would like to ask you to make all necessary arrangements to move your domain to another provider.

Using our ticket system, you can reach the Verio Europe teams on working days from 8am to 4pm.

By selecting the correct team, you are speeding up the processing time - double tickets result in delays!
Please do not open multiple tickets for the same topic, even if the response takes some time. Thank you for your patience.

Please read carefully and add filled out/signed form if required to avoid delays working on the following topics:

  • general domains related question
  • request authcode to transfer your domain (for .uk, please see below!). For multiple domains, one ticket is sufficient.
    Please check admin-c email address in advance, see also end of business FAQs
  • NIC-Update = change admin-c email address - please complete and sign change-of-registration-data.pdf and add file to this ticket, see also end of business FAQs
  • IPS TAG Change = change provider of .uk-domains (also .co.uk, .org.uk etc.) - please follow these instructions for your request: http://www.verio.eu/en/domains/tag-change.html and add signed file to this ticket - one file and one ticket is sufficient for multiple .uk domains!