Customer Area

Using our ticket system, you can reach the Verio Europe teams on working days from 8am to 4pm.

Ticket regarding invoice & contract
  • ask about contract term / earliest possible termination date
  • questions re invoices
  • ask for invoice copy

For the following topics, you'll need to attach to the ticket/fax us a signed letter and/or filled out and signed form:

File link icon for termination_EN_01.dotx

termination_EN.dotx

You can use this template for your termination to be printed on company headed paper

File link icon for change-billing-address_04.pdf

change-billing-address.pdf

Use this form to inform us about changes within your billing address

Ticket relating to domains
  • request authcode to transfer your domain approx. 3 weeks prior to the planned transfer date by simply opening a ticket

For the following topics, you'll need to attach to the ticket/fax us a signed letter and/or filled out and signed form:

File link icon for change-of-registration-data_03.pdf

change-of-registration-data.pdf

Form for registration data update (NIC-Update)

File link icon for tag-change-uk_EN_02.dot

tag-change-uk_EN.dot

Request IPS TAG Change = change provider of .uk-domains (also .co.uk, .org.uk etc.).

Ticket for techsupport
  • Technical difficulties or possibly occuring malfunction:
    Answers on frequently asked questions in relation to your Shared Hosting Account, Virtual Private Server (VPS) or domain name can be found at www.faq.de

For the following topics, please read up "technical questions" within our end of business FAQs in advance:

News

Emails relating to domain names and verification

Monday, 20.06.2016

Please read emails with subject "VERIFICATION REQUIRED - Please verify your domain name(s) as soon as possible." and verify timely to avoid suspension of your domain name(s).

Important PRIOR to the move: How can I save data/ databases/ emails?

We get similarly targeted questions by many customers regarding the technical process of the relocation. Today, we want to give you a few tips for securing your content, databases or emails at Verio Europe, so the upload can be p

How can I move my hosting / email account?

as our servers will be shut down in less than six months, we have prepared a list of what you should do best for the relocation of your hosting and/or email accounts.