Customer Area

Using our ticket system, you can reach the Verio Europe teams on working days from 8am to 4pm.

By selecting the correct team, you are speeding up the processing time - double tickets result in delays!
Please do not open multiple tickets for the same topic, even if the response takes some time. Thank you for your patience.

Ticket regarding invoice & contract

For these topics, an informal ticket is sufficient::

  • ask about contract term / earliest possible termination date
  • questions re invoices
  • ask for invoice copy

For the following topics, you'll need to attach to the ticket/fax us a signed letter and/or filled out and signed form:

File link icon for termination_EN_01.dotx

termination_EN.dotx

You can use this template for your termination to be printed on company headed paper

File link icon for change-billing-address.pdf

change-billing-address.pdf

Use this form to inform us about changes within your billing address

Ticket relating to domains

To request authcodes, an informal ticket is sufficient:

  • If the admin-c email address is up-to-date, you can request authcodes for the planned transfer by simply opening a ticket - before August 31, 2016 latest. For multiple domains, one ticket is sufficient.
    [For .uk domains and necessary changes pls. see below!]

For the following topics, you'll need to attach to the ticket/fax us a signed letter and/or filled out and signed form:

File link icon for change-of-registration-data_05.pdf

change-of-registration-data.pdf

To change your admin-c email address (=NIC-Update), please complete this form and add the file to your ticket for our domains team

File link icon for tag-change-uk_EN_05.dot

tag-change-uk_EN.dot

For .uk domains (also .co.uk, .org.uk etc.) we are not processing changes anymore. As the email address doesn't matter for the domain name transfer (= IPS TAG Change), you just need to add this filled out and signed file to your ticket for our domains team - one file and one ticket is sufficient for multiple .uk domains!

Ticket for techsupport
  • Technical difficulties or possibly occuring malfunction:
    Answers on frequently asked questions in relation to your Shared Hosting Account, Virtual Private Server (VPS) or domain name can be found at www.faq.de

For the following topics, please read up "technical questions" within our end of business FAQs in advance:

News

TAG Change for .uk but for all other TLDs: no transfer without correct admin-c email address

With our last customer information email, we informed you that depending on the domain extension (TLD) you use, the flow of a domain move is slightly different (TAG Change for .uk domains, AuthInfo for .de domains and Authcode for

In less than 3 months, Verio Europe will close.

Monday, 25.07.2016

the completion date comes closer with large steps: in less than 3 months, Verio Europe will close. Depending on the domain extension (TLD) you use, the flow of a domain move is slightly different: TAG Change for .uk domains, Auth

Emails relating to domain names and verification

Monday, 20.06.2016

When receiving, please read emails with subject "VERIFICATION REQUIRED - Please verify your domain name(s) as soon as possible." and verify timely to avoid suspension of your domain name(s).